All sales are final. Every piece is shaped by hand and informed by the natural qualities of its gemstones, resulting in gentle variations that make each creation unique. Due to this handcrafted nature, we do not accept returns, refunds, or exchanges.
SHIPPING
Domestic Shipping (Canada)
Online orders are currently shipped within Canada only.
Custom and preorder pieces begin shipping after production has started and completed.
Please allow 3–5 business days for your order to ship once production is complete.
Production timelines for custom or preorder designs will take 2-4 weeks.
Orders are processed Monday–Friday.
Any order placed after 11:00 AM PST on Friday will be processed the following Monday.
For special shipping requests, please contact us at [your email].
INTERNATIONAL SHIPPING
International shipping is not currently available at checkout.
If you are located outside Canada and would like to place an order, please contact us for assistance.
Please note:
International shipments may incur customs duties, taxes, or import fees (DDU).
These charges are the responsibility of the customer.
Customs policies vary by country; please review your region’s regulations before ordering.
SHIPPING METHODS & RATES
Standard and express shipping options are available at checkout.
Shipping rates are calculated based on your location and order weight.
All orders include tracking, and a tracking number will be sent to you once your package has shipped.
ORDER CONFIRMATION & CANCELLATIONS
Order Confirmation
You will receive an email confirmation with a tracking number when your order has shipped.
Cancellations
Orders cannot be cancelled once placed, as production and packaging begin immediately.
PRICING & PAYMENT
All prices are listed in Canadian Dollars (CAD).
Payment must be completed in full at checkout for your order to be processed.
FAQ — Frequently Asked Questions
Do you accept returns or exchanges?
All sales are final. Due to the handcrafted nature of our work, we do not accept returns, refunds, or exchanges.
How long does shipping take?
Please allow 3–5 business days for shipping after the production period is complete.
Custom and preorder items require additional time as noted on their product pages.
Do you ship internationally?
Not at this time. For international inquiries, please contact us and we will assist you individually.
How will I know when my order has shipped?
You will receive a shipping confirmation email with a tracking number.
What materials do you use?
Our pieces are crafted with:
925 sterling silver
Natural gemstones
Freshwater pearls
Artisanal and hand-selected components
Each product page includes a detailed materials list.
Will my sterling silver tarnish?
Sterling silver naturally oxidizes over time. This is normal. A soft polishing cloth will restore shine easily.
How should I care for my jewelry?
Avoid contact with water, perfumes, lotions, and chemicals.
Remove jewelry before sleeping, swimming, or exercising.
Store pieces in a dry jewelry box or pouch.
Clean gently with a soft polishing cloth.
Are your gemstones natural?
Yes. Natural gemstones may include slight variations in color, clarity, and texture—these characteristics are part of their unique beauty.
Do you offer custom pieces?
Yes. Custom design requests may be available depending on schedule and materials.
Please email us with your idea, inspiration, budget, and timeline.
CARE INSTRUCTIONS
Sterling Silver
Sterling silver is 92.5% pure silver and hypoallergenic for most people.
It may tarnish due to moisture or atmospheric exposure. To prevent this:
Store silver jewelry in individual airtight bags.
Use a soft polishing cloth to restore shine.
Avoid chemical jewelry cleaners, especially on pieces containing natural gemstones.
INTELLECTUAL PROPERTY
All designs, images, written content, branding, and product photography on this website are the intellectual property of Hana Amani Jewelry.
They may not be copied, reproduced, or used without explicit written permission.
